How can we help?

Help & FAQs

Getting started

What should know about professional cleaning services?

Cleaning service companies offer different types of services and options depending on your needs. If you are interested in a particular provider, then it is best to first contact them through phone, email, or their website. Most companies will ask you for some information regarding your home, and then eventually send you a quote. It’s up to you whether you want to avail of the service or look for other companies.

What if I feel embarrassed or nervous about other people seeing my home?

Don’t worry about it! Professional cleaners are used to working in different types of living spaces, so there’s no need to feel embarrassed.

What should I consider when choosing a service provider?

When choosing a cleaning company, make sure that it is legitimate. A reliable cleaning company should have working contact numbers and preferably a website as well. You should also consider safety and quality. It is best to hire a provider that is fully insured and bonded. Also, do some research regarding the training and background checks for the cleaners that they provide.

Why should I book a cleaning service instead of hiring someone privately?

Booking a professional cleaner is much easier than hiring someone privately! Plus, looking for a private cleaner can be both costly and risky. When you use a cleaning service, you don’t have to worry about performing a background check or skills test on your own.

How should I get started with JollyClean?

Create a JollyClean account online or visit our shop in Al Hamra Mall.

How to book

How do I book a JollyClean?

After creating an account on our website, simply click on the booking page and provide the required information. You can also book from our shop in Al Hamra Mall.

Is JollyClean insured?

Yes. You can have peace of mind in knowing that JollyClean is fully insured.

What services does JollyClean provide?

JollyClean provides general house cleaning. We perform common cleaning tasks for all areas in your home. We also provide additional services for your fridge, oven, inside windows, and inside cabinets.

Is JollyClean pet friendly?

Yes. Our professional cleaners are comfortable with having your pets around. We also use products that are safe for animals so there’s no need to worry. Simply indicate in your booking if you have a pet.

Can I request a specific time for JollyClean to arrive?

Yes, you can! Choose your preferred schedule in our booking page. However, please note that we operate from 9:00am and we start our last appointment at 4:00pm.

Do I need to sign a contract?

There is no contract you need to sign. Simply submit the booking form and you’re good to go! By making a booking you agree to our terms and conditions. You can find our terms & conditions here.

Does JollyClean have a cancellation policy?

We charge AED35 if the booking is cancelled 8 hours and later. Refer to our Cleaning Agreement page for complete information.

Appointments

Do I need to be home when JollyClean comes over?

It’s up to you! Some people prefer to stay at home during the appointment, while others choose to leave the house to our cleaners. Either way, you can be sure of the safety and quality of our services.

Will JollyClean clean behind and under my furniture?

Yes, we will. It is best to move furniture and appliances in advance to ensure a smoother service with minimal risks.

Do I need to provide cleaning equipment

You don’t need to! Our professional cleaners will bring all necessary cleaning products and tools for your scheduled appointment. If you’d like us to use a particular product or tool, let us know and we will work with your request.

How can JollyClean gain access to my home?

There are many ways to give us access to your home. If you will not be present during the scheduled appointment, you can provide us with a special door code or hidden key. If you will be home, then we’ll simply knock or ring the doorbell!

Is it normal to feel nervous before my appointment?

Feeling nervous is normal, especially for first timers! Just relax and let JollyClean take care of your cleaning needs. Feel free to communicate with our professional cleaners if you have any questions.

What time will my appointment be?

We operate from 9:00 AM with our last appointment starting at 4:00 PM. When you book an appointment, you can pick the time that works best for you. We will send you a notification prior to your scheduled appointment.

What can I expect?

You can expect only the best service from the JollyClean team. All our cleaners are fully trained and passed background checks.

How do I reschedule my appointment?

Contact us immediately so we can make changes to your current booking or make the changes yourself by logging into your account here.

How do I cancel my appointment?

If you need to cancel your appointment for any reason, please let us know as early as possible. You can drop us a line or send us an email. You can also cancel bookings yourself by logging into your account here. Remember that there is a fee for late cancellation

Payments

What payment methods are available?

We accept cash and credit cards. You can pay either online or in our shop in Al Hamra Mall.

What happens if I cancel my appointment?

Cancellations made 8 hours before the schedule will result in a AED35 fee. If you need to cancel or reschedule, we recommend doing it as early as possible to avoid this charge.

What happens if the cleaning takes more time than scheduled?

In the unlikely event where the appointment extends beyond the schedule, we will charge an extra hourly fee.

What happens if the cleaning takes less time than scheduled?

If the appointment finishes ahead of time, then you might be entitled to a refund or a discount for your next appointment.

What if I’m not happy with JollyClean’s service?

JollyClean has a 100% satisfaction guarantee. If you’re not happy with the service, our team will come back to make it right.

Cleaning Services

What makes JollyClean the best choice for cleaning?

JollyClean only skilled professionals for this job. All our cleaners speak English, and they all go through a series of background checks and interviews. Plus, we use professional cleaning equipments and products that are both safe and effective for every living space. The JollyClean team works hard not only to clean your house but to exceed your expectations too!

Does JollyClean clean all types of waste?

JollyClean gives your house a thorough cleaning. However, our service does not include cleaning of hazardous waste.

What products will be used in cleaning my home?

JollyClean uses top-quality cleaning products that are safe and non-toxic.

What areas does JollyClean serve?

We service areas in and around Al Hamra Village and Mini Al Arab in Ras Al Khaimah, United Arab Emirates.

What services are currently not being offered?

We currently do not offer anything beyond the scope of general house cleaning. Contact us if you have specific questions about our services.

Booking Information

What information do I need to give?

You just need to provide us your name, contact details, house type and number of rooms, and your preferred schedule. You can also add extra services for appliances like your fridge and oven.

What date and time should I choose?

Choose a schedule that is convenient for you. It is best to schedule your appointment on a day when there are fewer activities and people in your house. Our cleaners are available to start appointments from 9:00 AM to 4:00 PM.

Can I change my details after booking?

We consider all your details final once you’ve confirmed your appointment. However if you want to update your profile, contact details or address please log into your account here.

What special instructions should I provide?

If there’s any other information you think we need to know, then include it in the booking form. It can be about your pet, preferred cleaning products, or rooms that need extra attention.

Why are some dates not available?

Some dates may not be available because the schedule is fully booked. This may also be due to other reasons such as holidays.